Problems with Logging in? We're here to help.....

If you continue to experience difficulty, please send an email to webmaster@marksellsstlouis.net and we will get back to you as soon as possible!

I've paid my subscription but I can't login.

I paid by PayPal - After completing your payment, you should have been redirected to the Registration page. If you weren't redirected there or had some difficulties with that page, please send an email to webmaster@marksellsstlouis.net Be sure to include your name and transaction ID from your PayPal receipt and we'll get your account activated as quickly as possible.

I paid by check - Allow 3-5 days for the US Postal Service to deliver the mail. If you believe your check should have been received, call Penny at the office (314-772-4663) or send her an email at penny@marksellsstlouis.net. Once your check has been received, we'll send you an email confirmation with login instructions.

I've received the email confirming my payment and my registration, but I can't login. - The first time you login, you need to activate your account by using the link you received in that confirmation email. If you can't find the email or didn't receive it for some reason, call Penny at the office (314-772-4663) or send her an email at penny@marksellsstlouis.net and she'll re-send the email. (Back to Top)

What are the required criteria when registering and what happens if I don't provide them?

The only criteria you must fill in are those specifically marked with an asterisk. The more criteria you give us, however, the better we can serve you. If you do not provide any of the required criteria when signing up, you will be looped back to the registration page and those you have not filled in will be highlighted in pink. Please do not provide false information, as we will not be able to serve you. (Back to Top))

I've logged in before, but I can't seem to do so now. Why?

There are a number of reasons for not being able to log in. Most obviously, you may be spelling your username or password wrong. You can type your email into the login box and check the box next to "Send my Password," then press the Login button.

If you've double-checked the login name and password and it's still not working, you can email us at penny@marksellsstlouis.net for further assistance. (Back to Top)

I filled in all of the required criteria, but I'm being returned to the register page. What did I do wrong?

There are a number of things you may have entered wrong. Look at your screen and see what is highlighted in pink.

User Name: Your user name must consist of only "legal characters," which are a through z and 0 through 9. You may not use spaces or dashes in your user name, as that will return an error.

Password/Confirm: Two things may be wrong with this. First of all, you must have those same "legal characters" used, which means no spaces or dashes. Also, the password put into the 'password' box and the 'confirm' box must match. If they don't, you'll be greeted by two pink-highlights over the criteria that reads, "passwords don't match."

First Name / Last Name: The only thing required on these fields is your name. There should not be a problem with this, unless you forgot to fill in both boxes.

E-Mail: You must input an email, and it must be valid. If it is not, you will be given the message 'invalid email' under the field. (Back to Top)

How do I subscribe?

You can use PayPal to pay online using your credit card or bank account. (You don't have to have a PayPal account and there's no additional fee to you.) See the Subscribe page for more details. (Back to Top)

If you continue to experience difficulty, please send an email to webmaster@marksellsstlouis.net and we will get back to you as soon as possible!

To purchase your Analysis Subscription: Click here to pay using your credit card or PayPal®